Privacy policy

Last updated: February 24, 2025

FLORIDA HOMEGROVE, LLC Privacy Policy

Effective Date: February 24, 2025

Last Updated: February 24, 2025

FLORIDA HOMEGROVE, LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, shop with us, sign up for our loyalty program, or engage with our marketing communications. By accessing our website and services, you agree to this Privacy Policy.

If you do not agree, do not use our services.

1. Business Entity Disclaimer

FLORIDA HOMEGROVE, LLC is a legally registered business operating in Hardee County, Florida. This Privacy Policy applies solely to the collection, use, and processing of data by FLORIDA HOMEGROVE,  LLC as a business entity.

By using our website, products, and services, you agree that no individual owner, officer, or employee of FLORIDA HOMEGROVE, LLC shall be personally liable for any claims, disputes, damages, or legal actions arising from or related to data collection, processing, or use.

2. Information We Collect

We collect various types of information, including:

A.      Information You Provide to Us

Contact Information: Name, email address, phone number, shipping address.

Purchase Information: Order details, payment method (processed securely by third-party providers).

Loyalty & Referral Data: Points earned, referrals made, engagement with rewards.

Customer Support Data: Information provided when you contact us for assistance.

B.      Information Collected Automatically

Device & Browsing Information: IP address, browser type, operating system.

Website Interaction Data: Pages visited, time spent on site, referral sources.

Marketing Engagement: Email opens, clicks, social media interactions.

C.     Information from Third Parties

We may receive information from trusted business partners who help us improve customer experiences, optimize marketing efforts, and analyze trends. This may include:

Marketing & Advertising Insights: Data related to ad performance, engagement, and audience preferences.

Website & Shopping Behavior: Information about how users navigate our site, interact with content, and complete purchases.

Social Media Engagement: If you engage with FLORIDA HOMEGROVE, LLC (@flhomegrove, flhomegrove, HomeGrove or any other associated username/handle) on any social media platform, we may receive insights about audience interests and interactions.

These insights help us personalize recommendations, refine our services, and ensure that our advertising remains relevant. If you prefer to limit data collection, you can adjust your browser settings or use opt-out options on third-party advertising platforms.

3. How We Use Your Information

We use your information for the following purposes:

 Order Fulfillment: Processing payments, shipping products, and providing order updates.

Loyalty & Referral Program: Awarding points, tracking referrals, and preventing fraud.

 Marketing & Promotions: Sending emails, SMS messages, and targeted ads about offers, events, and new products.

 Website & User Experience Improvement: Analyzing website performance, improving navigation, and personalizing content.

 Security & Fraud Prevention: Monitoring for suspicious activity, preventing unauthorized transactions, and complying with legal requirements.

 You can opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or contacting us at citrus.team@flhomegrove.com.

FLORIDA HOMEGROVE, LLC makes no warranties or guarantees regarding the accuracy, security, or reliability of customer data collected, stored, or processed. All services are provided “as is” without express or implied warranties. By using this website, you agree that FLORIDA HOMEGROVE LLC, its owners, officers, and employees are not responsible for any damages, losses, or claims arising from reliance on information provided or data collected.

4. How We Share Your Information

We do not sell your personal information. However, we may share certain data with third-party service providers to enhance your experience, process transactions, and deliver relevant marketing content. These include:

 Service Providers: Companies that assist with payment processing, order fulfillment, and customer service.

 Advertising & Analytics Partners: We work with third-party platforms to analyze website traffic, optimize marketing campaigns, and deliver personalized offers. These partners may use cookies or tracking technologies to tailor ads based on your interactions with our website.

 Legal Compliance: We may disclose information if required by law, court order, or regulatory request.

If you prefer not to have your browsing activity used for targeted advertising, you can adjust your ad preferences on most major advertising platforms or update your browser settings to block cookies.

5. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

Encryption & Secure Payment Processing: Transactions are processed securely via Shopify and third-party payment processors.

Access Controls: Only authorized personnel can access sensitive customer information.

Fraud Monitoring: Automated systems flag suspicious activity to help prevent unauthorized transactions.

While FLORIDA HOMEGROVE, LLC employs common security measures to protect your personal data, we cannot guarantee that unauthorized access, hacking, data loss, or other security breaches will never occur. To the fullest extent permitted by law, FLORIDA HOMEGROVE LLC, its owners, officers, employees, and affiliates shall not be held liable for any damages, financial losses, or identity theft resulting from cyberattacks, unauthorized third-party access, or data breaches beyond our control.

6. Your Rights & Choices

Depending on your location, you may have the following rights:

Access & Correction: You can request a copy of your personal data and correct inaccuracies.

Data Deletion: You can request to have your data deleted, subject to legal and business obligations.

Marketing Preferences: You can opt out of emails, SMS, and targeted ads.

To exercise your rights, contact us at citrus.team@flhomegrove.com.

7. Cookies & Tracking Technologies

We use cookies and tracking technologies to enhance your experience and personalize content.

Essential Cookies: Required for site functionality (cannot be disabled).

Analytics Cookies: Help us analyze website traffic and improve performance.

Marketing Cookies: Used for personalized ads and remarketing campaigns.

You can manage cookie preferences in your browser settings. Disabling cookies may impact site functionality.

8. Data Retention

Order History: We retain your order history for business and legal record-keeping.

Inactive Accounts: Inactive accounts may be deleted after 3 years.

Data Deletion: If you request data deletion, we will remove your personal data, except for records required by law.

9. Children's Privacy

FLORIDA HOMEGROVE, LLC does not knowingly collect or solicit personal information from children under 13 years of age. If we learn that we have inadvertently collected personal data from a child under 13 without verified parental consent, we will delete it immediately.

If you believe that we may have collected personal information from a child, please contact us at citrus.team@flhomegrove.com to request deletion.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy policies or content of external sites.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website. If we make significant changes, we will notify you via email or a website notice.

12. Indemnification

You agree to indemnify, defend, and hold harmless FLORIDA HOMEGROVE LLC, its owners, officers, employees, contractors, affiliates, and agents from any claims, liabilities, legal fees, or damages arising from your use of this website and submission of personal data, and/or your violation of this Privacy Policy, and/or any third-party claims related to the use, processing, or storage of your data.

This indemnification obligation shall survive the termination of your relationship with FLORIDA HOMEGROVE, LLC.

13. Dispute Resolution & Arbitration

Any disputes arising from or related to this Privacy Policy shall be exclusively resolved through binding arbitration in Hardee County, Florida.

By using this website, you waive your right to bring a lawsuit in court or participate in a class action lawsuit regarding privacy-related matters.

The arbitration process shall be conducted confidentially. No claims may be brought against FLORIDA HOMEGROVE, LLC’s individual owners, officers, or employees in any forum.

14. Severability

If any provision of this Privacy Policy is found to be unlawful, void, or unenforceable for any reason, that provision shall be deemed severable from this Privacy Policy and shall not affect the validity and enforceability of the remaining provisions.

The remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.

15. Contact Information

For privacy-related inquiries, you can contact us at citrus.team@flhomegrove.com.